Terms and Conditions
Effective Date: August 27, 2026
Last Updated: August 27, 2026
Welcome to the website of All-Inclusive Community Health Center (“AICHC,” “we,” “us,” or “our”).
These Terms and Conditions (“Terms”) govern your access to and use of www.aichc.org (the “Website”). By accessing or using the Website, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.
1. About the Website
AICHC operates the Website to provide general information about our organization, healthcare services, programs, locations, patient resources, educational materials, community resources, and related information.
The Website is intended primarily for individuals seeking information about AICHC and its services.
2. Not Medical Advice
Information provided on the Website is for general informational and educational purposes only.
Website content is not intended to replace professional medical advice, diagnosis, treatment, or consultation with a qualified healthcare professional.
You should not rely on information contained on the Website as a substitute for medical advice from your physician or other qualified healthcare provider.
If you have a medical concern, contact an appropriate healthcare professional.
Emergencies
Do not use the Website to obtain emergency medical care.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
Do not rely on email, Website forms, online messages, or other Website communications for urgent or emergency medical matters.
3. No Provider-Patient Relationship Through Website Use
Accessing the Website, submitting a general inquiry, sending an email, or reading Website content does not by itself establish a physician-patient or other healthcare-provider relationship between you and AICHC or any healthcare professional.
A provider-patient relationship is established only through AICHC’s applicable patient intake, consent, treatment, and clinical processes.
4. Website Content
AICHC attempts to provide accurate and useful information on the Website. However, information may change over time and may contain errors, omissions, outdated information, or inaccuracies.
Services, providers, programs, hours, locations, eligibility requirements, fees, insurance participation, and other information may change without notice.
AICHC reserves the right to modify, update, remove, or discontinue Website content or functionality at any time.
5. Appointments and Healthcare Services
Information concerning appointments, healthcare services, programs, insurance, sliding-fee discounts, eligibility, and other services is provided for informational purposes.
Availability of a service or appointment is not guaranteed merely because it is described on the Website.
AICHC may require registration, an appointment, eligibility verification, consent, insurance information, financial information, or other documentation before providing particular services.
AICHC states that it serves patients regardless of inability to pay and offers discounts based on family size and income to qualifying patients. Specific eligibility requirements may apply.
6. Patient Portal
AICHC’s Website may provide access to a secure Patient Portal.
Patient Portal users are responsible for maintaining the confidentiality of their login credentials and for all activity conducted through their account, subject to applicable law.
You agree not to:
Share your credentials with unauthorized persons;
Attempt to access another person’s account;
Circumvent security controls;
Interfere with the operation or security of the portal; or
Use the portal for an unlawful purpose.
Patient Portal services may be subject to additional terms, notices, and privacy requirements.
7. User Communications and Forms
The Website may provide forms or other methods for contacting AICHC.
When submitting information, you agree that the information you provide will be accurate to the best of your knowledge and that you will not submit unlawful, fraudulent, malicious, or intentionally misleading information.
Do not submit confidential medical information through a general contact form unless AICHC specifically instructs you to use that form for such information.
Website forms may not be monitored continuously and should not be used for urgent medical matters.
8. Intellectual Property
Unless otherwise indicated, Website content, including text, graphics, logos, photographs, videos, designs, layouts, trademarks, service marks, and other materials, is owned by or licensed to AICHC or its respective content providers.
You may access and use Website content for personal, non-commercial, informational purposes.
You may not reproduce, distribute, modify, publish, create derivative works from, publicly display, sell, or commercially exploit Website content without prior written permission, except where such use is permitted by applicable law.
9. Trademarks
AICHC names, logos, service marks, and other branding elements may be trademarks or service marks of AICHC or their respective owners.
Nothing in these Terms grants you a license to use any AICHC trademark or logo without prior written permission.
10. Third-Party Links
The Website may contain links to third-party websites and resources.
These links are provided for convenience and informational purposes. AICHC does not necessarily endorse, control, or guarantee third-party websites, services, information, products, or content.
Your use of a third-party website is subject to that website’s own terms and privacy policies.
11. Prohibited Uses
You agree not to use the Website:
For any unlawful purpose;
To impersonate another person or organization;
To submit fraudulent or misleading information;
To attempt unauthorized access to systems, accounts, or data;
To interfere with Website security or operation;
To introduce malicious software or harmful code;
To collect information about other users without authorization;
To use automated methods to scrape or copy Website content in a manner that interferes with Website operation;
To transmit content that violates applicable law; or
In any manner that could harm AICHC, its patients, staff, providers, systems, or Website users.
12. Privacy
Your use of the Website is also subject to AICHC’s Privacy Policy.
Information concerning protected health information is governed by AICHC’s Notice of Privacy Practices and applicable privacy laws.
13. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.
AICHC does not warrant that:
The Website will always be available or uninterrupted;
Website content will always be complete, current, accurate, or error-free;
The Website will be free from viruses or other harmful components; or
Any particular result will be obtained from using the Website.
Nothing in these Terms is intended to disclaim rights or protections that cannot legally be disclaimed.
14. Limitation of Liability
To the fullest extent permitted by applicable law, AICHC and its directors, officers, employees, agents, affiliates, providers, contractors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of, or inability to use, the Website.
Nothing in these Terms limits liability to the extent such limitation is prohibited by applicable law.
15. Indemnification
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless AICHC and its directors, officers, employees, agents, contractors, affiliates, and service providers from claims, liabilities, damages, losses, and expenses arising from:
Your violation of these Terms;
Your misuse of the Website;
Your violation of applicable law; or
Your infringement of another person’s rights.
16. Accessibility
AICHC seeks to make its Website and services accessible to individuals with disabilities.
If you encounter an accessibility barrier or need assistance accessing Website content, please contact AICHC at 818-843-9900 or through the Website’s Contact Us page.
17. Changes to These Terms
AICHC may modify these Terms at any time.
Updated Terms will be posted on the Website with a revised “Last Updated” date. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
18. Termination or Suspension
AICHC may restrict, suspend, or terminate access to all or part of the Website when reasonably necessary, including for security, maintenance, legal, operational, or other legitimate reasons.
19. Governing Law
These Terms will be governed by applicable federal law and the laws of the State of California, without regard to conflict-of-law principles, except to the extent federal law or other applicable law requires otherwise.
20. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
21. Entire Agreement
These Terms, together with the Website Privacy Policy and any other policies or notices expressly incorporated by reference, constitute the terms governing your use of the Website, except where separate terms apply to particular services or systems.
22. Contact Information
Questions concerning these Terms may be directed to:
All-Inclusive Community Health Center (AICHC)
1311 N. San Fernando Blvd.
Burbank, CA 91504
Phone: 818-843-9900
Fax: 818-843-9901
Email: [email protected]
AICHC also maintains locations in Eagle Rock and Northridge. Current location information is available through the Website’s Contacts, Hours and Locations page.
Important Medical Notice: If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. The Website is not an emergency medical service and should not be used to obtain urgent medical care.