Effective Date: August 27, 2026
Last Updated: August 27, 2026

All-Inclusive Community Health Center (“AICHC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use www.aichc.org (the “Website”).

AICHC is a nonprofit community health center serving patients and communities throughout Los Angeles County. Our Website provides information about our healthcare and social services, locations, programs, patient resources, educational materials, and related services.

This Website Privacy Policy applies to information collected through the Website. It does not replace or modify AICHC’s Notice of Privacy Practices governing protected health information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable California law.

1. Information We Collect

Depending on how you interact with our Website, we may collect the following categories of information:

Information You Provide

You may voluntarily provide information when you:

• Submit a contact or inquiry form.
• Request information about our services.
• Contact us by email, telephone, or other communication methods.
• Submit information through patient-related resources or forms available through the Website.
• Request assistance with appointments, programs, or services.
• Communicate with us regarding employment, community programs, or other activities.

Information you provide may include your name, email address, telephone number, mailing address, and the contents of your communication.

Please do not submit medical records, diagnoses, treatment information, Social Security numbers, insurance information, passwords, or other sensitive health information through a general Website contact form unless AICHC specifically instructs you to do so through an appropriate secure method.

Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically, such as:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Pages viewed;
• Date and time of access;
• Referring website or webpage;
• General Website usage information; and
• Other technical information reasonably necessary to operate, secure, and improve the Website.

This information generally is used in aggregate or otherwise to help us understand Website usage and maintain Website security and functionality.

2. Cookies and Similar Technologies

The Website may use cookies, pixels, analytics technologies, or similar technologies to operate the Website, remember preferences, understand Website traffic, and improve Website functionality.

Cookies may be used for purposes such as:

• Website functionality;
• Security;
• Performance monitoring;
• Analytics;
• Remembering preferences; and
• Understanding how visitors use the Website.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

If AICHC uses third-party analytics, advertising, embedded media, scheduling, forms, maps, patient portal, or other technologies, those providers may independently collect information according to their own privacy policies.

3. How We Use Information

AICHC may use information collected through the Website to:

• Operate, maintain, and improve the Website;
• Respond to inquiries and requests;
• Provide information about AICHC services and programs;
• Communicate with individuals who contact us;
• Maintain Website security;
• Detect and prevent fraud, abuse, or unauthorized activity;
• Analyze Website performance and usage;
• Improve accessibility and user experience;
• Comply with applicable laws and regulations; and
• Perform other purposes disclosed at the time information is collected or otherwise permitted by law.

4. Protected Health Information and HIPAA

AICHC is committed to protecting patient health information.

Information that constitutes protected health information under HIPAA is subject to AICHC’s Notice of Privacy Practices, which describes how AICHC may use and disclose PHI and explains patients’ rights concerning their health information.

The Notice of Privacy Practices applies to health information and records maintained by AICHC concerning patients’ health, healthcare, and services received from AICHC.

Nothing in this Website Privacy Policy is intended to alter, replace, or supersede AICHC’s HIPAA Notice of Privacy Practices.

5. Patient Portal

AICHC provides access to a secure Patient Portal through its Website. The Patient Portal may allow authorized patients to access personal health records, request appointments or prescription refills, access test and laboratory results, and view health education materials.

Information submitted to or accessed through the Patient Portal may be subject to additional privacy and security terms applicable to the portal and AICHC’s HIPAA Notice of Privacy Practices.

Users should protect their portal credentials and should not share usernames, passwords, or other authentication information with unauthorized individuals.

6. How We Share Information

AICHC may disclose information collected through the Website:

• To service providers that help us operate the Website or provide related services;
• To technology, hosting, security, analytics, communications, or support providers;
• When necessary to respond to a request from you;
• When required by law, regulation, legal process, or governmental request;
• When necessary to protect the rights, property, safety, or security of AICHC, our patients, Website users, or others;
• In connection with a merger, reorganization, restructuring, or other organizational transaction, to the extent permitted by law; or
• With your consent or at your direction.

We do not intend this Website Privacy Policy to authorize disclosures of PHI that are inconsistent with HIPAA, applicable California law, or AICHC’s Notice of Privacy Practices.

7. Third-Party Websites and Services

The Website may contain links to or integrations with third-party websites and services, including healthcare resources, patient portals, affiliated organizations, educational resources, social media platforms, payment services, maps, embedded content, and other external websites.

AICHC does not control the privacy practices of third parties. When you leave the Website or interact with a third-party service, that third party’s privacy policy and terms may apply.

We encourage you to review the privacy policies of third-party websites before submitting personal information.

8. Children’s Privacy

Our Website is not intended to knowingly collect personal information directly from children for purposes unrelated to providing or supporting healthcare services.

Because AICHC provides healthcare services to patients of different ages, information relating to minors may be collected as part of legitimate healthcare, administrative, or legal processes. Such information may be protected by HIPAA and applicable federal and California privacy laws.

9. Information Security

AICHC uses reasonable administrative, technical, and organizational measures designed to protect information maintained through its Website against unauthorized access, use, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should use caution when submitting information online and should use AICHC’s designated secure systems when communicating sensitive healthcare information.

10. Your Choices

Depending on the type of information involved, you may have choices regarding:

• Whether to provide information through Website forms;
• Browser cookies and similar technologies;
• Communications you receive from AICHC; and
• Certain uses or disclosures of your information.

Rights concerning PHI are governed primarily by AICHC’s Notice of Privacy Practices and applicable law.

11. California Privacy Rights

California residents may have privacy rights under applicable California laws, depending on the nature of the information and AICHC’s activities.

Certain healthcare-related information is subject to specialized federal and state privacy laws and may be excluded from or treated differently under general consumer privacy laws.

If you believe you have a privacy-related request or concern, please contact AICHC using the contact information below. We will evaluate the request under the laws applicable to the particular information and circumstances.

12. Changes to This Privacy Policy

AICHC may update this Privacy Policy periodically to reflect changes in our Website, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the Website after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.

13. Contact Us

If you have questions, concerns, or requests concerning this Website Privacy Policy, please contact:

All-Inclusive Community Health Center (AICHC)
1311 N. San Fernando Blvd.
Burbank, CA 91504
Phone: 818-843-9900
Fax: 818-843-9901
Email: [email protected]

For requests concerning medical records or protected health information, please follow AICHC’s medical-records procedures and contact the Medical Records Department. AICHC currently directs patients seeking medical-record assistance to its Medical Records Department and provides instructions for submitting requests.

14. Related Privacy Notice

This Website Privacy Policy should be read together with AICHC’s Notice of Privacy Practices, which provides information concerning the use and disclosure of protected health information and patient privacy rights.

This Website Privacy Policy does not replace AICHC’s Notice of Privacy Practices.